Privacy Policy

This Privacy Policy explains which personal data MARIS d.o.o. collects when you use maris.hr or contact us, why we process it, who we share it with and what rights you have.

Data controller

MARIS d.o.o. za poslovanje nekretninama i turistička agencija, Marijanijeva 11, 52100 Pula, Croatia
Company ID (OIB): 27168467388
E-mail: info@maris.hr · Phone: +385 98 190 0688

Data we process

When you contact us through a web form on maris.hr (including the viewing-request form), by e-mail, phone or WhatsApp, or by message or comment on our Facebook, Instagram, TikTok, YouTube or LinkedIn profiles, we process the data you give us: your name, contact details, the text of your message and the property your enquiry refers to. Through social networks we also receive your public username and the profile identifier assigned by the platform.
If you sign a brokerage agreement with us, we also process the data required for the agreement and for our legal obligations as a real estate broker (identity document data, personal identification number, property data). That processing is governed by a separate annex to the agreement.

Purpose and legal basis

We use your data to answer your enquiry, send you property information, arrange viewings and, where applicable, conclude and perform an agreement. The legal basis is your request or the agreement (Article 6(1)(b) GDPR), our legitimate interest in answering enquiries and keeping a record of communication (Article 6(1)(f)) and our legal obligations as a real estate broker (Article 6(1)(c)).

Automated replies

Messages and comments sent to our Facebook, Instagram and TikTok profiles may be received and prepared by automated tools using artificial intelligence. Such replies contain only publicly available information from our listings: the listed price, location, a link to the listing and the viewing-request form. Questions about offers, negotiations, viewings and documentation are always answered by an agent personally. Automated processing does not produce decisions with legal effect on you.

Recipients

Data is processed on our behalf by the service providers we use: Meta Platforms (Facebook, Instagram, WhatsApp), TikTok, Google (e-mail, spreadsheets, calendar), Make (automation), Jotform (web forms), Bitly (short links) and an artificial intelligence service provider. Some of them process data outside the European Economic Area on the basis of an adequacy decision or standard contractual clauses. We do not sell your data and do not use it for third-party advertising.

Retention

We keep enquiries for up to 24 months after the last contact. If an agreement is concluded, we keep the data for the periods required by law (Real Estate Brokerage Act, anti-money-laundering, tax and accounting regulations).

Cookies

maris.hr uses cookies necessary for the website to work and, with your consent, analytics and marketing cookies (e.g. Google Analytics, Meta Pixel). You can withdraw consent at any time in the cookie settings or in your browser.

Your rights

You have the right of access, rectification, erasure, restriction of processing, objection and data portability, and the right to withdraw consent. Send your request to info@maris.hr; we reply within 30 days. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb, azop.hr.

Data deletion

To delete data we received through Facebook, Instagram or TikTok, send an e-mail to info@maris.hr with the subject "Data deletion" and state your profile name. We delete the data within 30 days and confirm the deletion to you.

Last updated: 10 November 2026