General Terms

In according to the Croatian Real Estate Law from 2. November 2007 we Maris l.l.c. (in continuing agent) adopt the following

General Terms of Business

Full version of these Terms is available in Croatian language. Here we present the short version.

Obligations of the agent

  1. to conclude the brokerage contract with the principal
  2. to find principal/property in order to conclude the contract for which the agent has mediated
  3. to estimate market value of the property and to inform the principal about it
  4. to inform the principal about all deficiencies on the property and on the market situation
  5. to control all relevant documents and show them to the principal
  6. to inform the principal on all legal, tax and other obligations which may arise during and after the buying/selling process
  7. to advertise to property
  8. to organize inspection visits to the properties
  9. to keep principal's data and other data as a business secret
  10. to inform the principal on all known circumstances which refer to the buying/selling process
  11. to mediate in the negotiations and to attempt to conclude the buying/selling process
  12. to prepare all legal acts necessary to transfer the ownership (contract, preliminary contract) using a solicitor
  13. to mediate in the handover of the property.

Obligations of the principal - vendor

  1. to conclude brokerage contract with the agent
  2. to present all the document regarding the real estate to the agent
  3. to inform the agent about all relevant information regarding the property
  4. to allow inspection visits to agent and his principals (buyers)
  5. to pay the agreed commission to agent
  6. to cover all expenses which arose during the mediation and are not considered as standard costs.
  7. to inform the agent about all changes which occurred on the property after the brokerage contact has been signed.

Obligations of the principal - buyer

  1. to conclude brokerage contract with the agent
  2. to pay the agency commission

Agency commission

Buyer's commission amounts  3 % - 5% + VAT of the purchase price.
Vendor's commission amounts  3 % + VAT of the purchase price.

In Pula 19.04.2011.
Aljoša Vučetić, director

 

 

Privacy Notice

Data controller

Maris d.o.o., OIB: 27168467388, Marijanijeva 11, Pula, Croatia.
Contact: info@maris.hr | +385 98 190 0688.

What data we process

When you contact us through our website, by email or phone, or via Facebook or Instagram, we process the information you provide: your name, contact details, message and the property your enquiry relates to. On social media, this may also include your username and information associated with your message or comment.

Why we process your data

We use your data to respond to your enquiry, provide the property information you request and arrange viewings.

For general enquiries, we rely on our legitimate interest in responding to people who contact us (Article 6(1)(f) GDPR). Where processing is necessary to take steps at your request before entering into a contract with us, or to perform that contract, we rely on Article 6(1)(b) GDPR.

We ask for separate consent before sending newsletters or other promotional property updates. You can withdraw your consent at any time.

Providing your data is voluntary, but we need sufficient information to respond to your enquiry or arrange a viewing.

Automated replies and AI

We use automation and artificial intelligence tools to prepare and automatically send replies to Facebook and Instagram messages. You can ask to speak to an agent at any time.

Service providers and international transfers

We use service providers, including Meta, Google and Make, to support communications, data storage and automated replies. Depending on the service, they may act as processors on our behalf or as independent data controllers. We do not sell your personal data.

These services may involve processing outside the European Economic Area, including in the United States. Applicable transfer safeguards may include European Commission adequacy decisions or Standard Contractual Clauses. Contact info@maris.hr for further information or to request a copy of the applicable safeguards.

How long we keep your data

We retain enquiry records for up to 24 months after our last meaningful contact and delete them sooner when they are no longer needed. Contract-related records are retained for the applicable statutory periods. Certain records may also be retained where necessary to establish, exercise or defend legal claims.

Your rights

Subject to the conditions set out in the GDPR, you have the right to request access to, correction or deletion of your personal data, restriction of processing and data portability. You may object to processing based on our legitimate interests on grounds relating to your particular situation.

You can object to direct marketing at any time, free of charge. Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of earlier processing.

Send requests to info@maris.hr. We respond without undue delay and within one month of receiving your request. If an extension of up to two further months is necessary, we will explain why within the initial month.

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP): https://azop.hr.

Deleting Facebook or Instagram data

To request deletion of personal data we have received through Facebook or Instagram, email info@maris.hr. You may use “Data deletion request” as the subject line and include your profile name to help us locate your records.

We may request additional information where reasonably necessary to verify your identity. If certain data must be retained for legal reasons, we will explain this in our response.